Client Care

Frequently Asked Questions

Clear answers for ordering, delivery, authenticity, returns, payment, and WhatsApp-led buying.

How do I place an order?+

Browse our products, add to cart, then click Order via WhatsApp. Our team will confirm your order and arrange delivery.

Question 01

Do you deliver outside Kampala?+

Yes, we deliver across Uganda. Kampala same day, upcountry 2 to 3 business days.

Question 02

Are your watches genuine?+

All our products are 100% genuine. We stock only authenticated timepieces and jewelry from verified suppliers.

Question 03

What payment methods do you accept?+

We accept MTN Mobile Money, Airtel Money, and cash on delivery in Kampala.

Question 04

Can I see the product before buying?+

Yes, visit our physical store in Kampala. Contact us on WhatsApp to arrange a viewing.

Question 05

What is your return policy?+

We offer returns within 7 days for items in original condition. See our returns page for details.

Question 06

Do the watches come with a warranty?+

Yes, all new watches come with a manufacturer warranty. Pre-owned watches have a 3 month store warranty.

Question 07

How do I know the ring size to order?+

Question 08

Can I order a custom piece?+

Yes, contact us on WhatsApp to discuss custom jewelry orders.

Question 09

How long does delivery take?+

Kampala same day or next day. Upcountry 2 to 3 business days via courier.

Question 10

Still deciding?

Send us the product name or your budget and we will guide you personally.